Return Policy

At Immortalise3D, all products are custom made to order based on the files, specifications, and details provided by the customer at the time of purchase. Due to the personalised nature of our products, we do not accept returns or offer refunds for change of mind, incorrect file uploads, or customer input errors.

However, your satisfaction is extremely important to us. If your item arrives:

• Damaged

• Faulty

• Or not as ordered due to our error

Please contact us as soon as possible so we can review the issue and provide a fair resolution.

📧 darby.immortalise3d@gmail.com

When contacting us, please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging (if applicable)

All claims are assessed on a case-by-case basis. Where a fault or error is confirmed, we may offer, at our discretion:

• A replacement

• A repair

• Or a full or partial refund

This policy does not exclude your rights under Australian Consumer Law.